How our shopping cart works ?

It’s very safe with easy steps on our encrypted site hosted by a leading hosting company.

We are unable to add the freight amounts to our products on our check out Ecommerce , For the
Uniqueness and different sizing of the boxed products, this sometimes requires custom boxing and packaging at our warehouse, where they are being shipped to and how they are being shipped to. This is an ongoing freight challenge for our company and our shipping staff, We will
source the most economical way to ship to your location at the best price to you and sometimes no cost to you shipped across Canada on orders over $200.00 ( FREE SHIPPING does not include oversized, heavy or palatized items ) if our suppliers offer no freight charge to your door on a drop ship order our staff will pass on the saving back to our customers  

We will process your order and will email you the amounts with freight charges if they apply with all GST / HST taxes collected to your province
delivered to your door by UPS / Canpar / loomis / Purolator/ postal service / or a Trucking Freight Company if palatalized or large items
Once you agree on the freight and total amount on the invoice with taxes, You will be asked to email us back agreeing on the amounts on invoice through our Quickbooks software, you can pay and we perfer payment by Etransfer as a direct deposit into our account, if you choose to pay with credit card there will be an administrative fee added to the invoice for using the the credit card processor, or we can invoice your account through Pay//Pal  

Please note: All orders placed on our shopping cart require full proper shipping address and postal code, email, phone number, , this establishes a true order and real customer, all orders that do not have all this information will be put on hold or cancelled, for this holds up product on the shelve for other customers or on the floor warehouse through our busy season.

PLEASE NOTE : Customers must provide a valid email and phone number to start the process on all
orders . Note: Items will also not ship with our shipping provider until a email and phone number is provided with shipping company, this also helps with goods that our lost or a second delivery attempt is made by the delivery system.

If our credit card processors can not or will not recognize your location
address or country on their system or our system matching your credit card address we will not be able to process your order.

IMPORTANT: Your Credit Card #### #### #### #### must have the same statement
billing address as the location address that we are shipping to you as a customer, for us to process your order in a fast and efficient manner.

Any orders from $1.00 - $ 2500.00 will have to be processed first in this order.
once we email the customer the invoice for approval
with shipping and tax amount ,Customer emails and approves us to go ahead with the processing on their payment, which will be handled through ECommerce or E-transfer

PLEASE NOTE : Credit card numbers and information should not be emailed to us or anyone.

All Orders from $2,500.00- 25,000.00 will have to be processed in this order with full management approval and contact for money transfers 

original transaction receipt is faxed or emailed to customer on
our Company letter head , the customer is agreeing to the order by faxing or
emailing us back with signatures on the invoicing, These larger orders should be paid by E-Transfers or wired into our bank which will make it much easier on shipping your order and in time. 

PLEASE NOTE : any orders over $ 2,500.00 purchased on our shopping cart will
not be shipped till we have original signatures by the original card holder / customer.
this correspondence over the phone, fax or email will have to be dealt with management to verify
that the customer is in deed who they are in establishing their order, with a copy of a photo id. Sorry for this inconvenience but in this process we are trying to eliminate all fraud potential on larger placed orders . Once we have received documentation and full payment,
shipment is released and you will be notified by email with a UPS tracking
number or Purolator , or Trucking freight Company Service

If you are a U.S. Resident and have chosen to order with us 
We will be billing you in Canadian Funds only thru PayPal , and this is the
amount that will be shown on your credit card in Canadian funds , your
credit card company will do the exchange rate based on the date the amounts
are processed on your card on those dates .

US customers or Pay Pal users , please ask to be billed in US funds ,this simple
option is an easy way to credit our Pay Pal account sales@docksplus.ca the
amounts we email you in US dollars plus added Pay Pal fees , once we receive
Pay Pal notification that the amount has been credited to our account ,
shipment is released and you will be notified by email with a UPS tracking
number,  Purolator or Trucking freight Company

NOTE: There is no tax charged on shipments into the U.S.A. or Over Seas International. there may be brokerage charges charged these brokerage charges are not paid by us  
PLEASE NOTE: If larger or heavier items have to be re- boxed or custom boxed, or our staff spend the time to source out the most economical way to ship your order to your location, there may be a deposit processing fee involved to do these large custom orders that take our staff time, these custom fees are charged to customer and not refunded when order is not approved with the estimated shipping costs, or the amounts is not acceptable to customers, or order is cancelled   

Enjoy shopping with us !!!!!

Docks Plus
26 Symington Lane N
Navin, MB R5T 0J1 
Canada